At Blumzy, we strive to offer high-quality services that fulfill your needs and expectations. However, we understand that unforeseen situations may arise, requiring cancellations or refunds. This policy outlines the conditions under which you may request a refund or cancel a booking made through our platform.

Cancellations & :

• Unavailability of Interior Designer: You can cancel any booking free of charge until the provider accepts it. To cancel, open the Blumzy App, navigate to your booking details, and tap "Cancel Booking." If you cancel before the provider accepts your booking, you will receive a full refund of the service fee for advance booking services.

• The cancellation request must be made at least 6 hours before the booking request was made."

• Reschedule your appointment: We will work with you to find a new appointment time that suits your needs.

• Cancel your booking and receive a full refund: No cancellation fee will be applied (If this service is based on advance booking service).

Refunds:

• Refunds will be processed into the users wallet if this service is based on Advance booking service.

• Approved refunds will be processed within 7-10 business days via the original payment method.

• The following situations are not eligible for a full refund: 

• You cancel your booking before the provider accepts it.

• You are not satisfied with the quality of the work performed, the company will decide the decision regarding the Refund.

• If the cancellation is made outside the allowed timeframe without valid reasons.

• If the client requests changes to the service after the interior designer has arrived—such as adding extra work or modifying the original plan—these changes may result in additional charges beyond the original agreed price.

Dispute Resolution:

If you have any concerns or disagreements regarding your refund or cancellation request, please contact Blumzy customer support at contact@blumzy.com or call us at +1234567890. We are committed to resolving all issues fairly and amicably.

Important Notes: 

• This Refund and Cancellation Policy applies to all bookings made through the Blumzy App or Website.

• Blumzy reserves the right to modify this policy at any time without prior notice. The latest version of this policy will always be available on the Blumzy Mobile App.

• By using the Blumzy Website and Mobile App, you agree to be bound by this Refund and Cancellation Policy.

We hope this policy clarifies the process for requesting refunds and cancellations on the Handyman app. If you have any questions, please feel free to contact our customer support team.

Sincerely,

Blumzy Team