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Refund Policy

Refund and Cancellation Policy

Last Updated: 04/19/2025

At Blumzy, we aim to ensure a smooth and trustworthy experience between clients and interior designers. This Refund Policy outlines the conditions under which refunds may be issued and the steps for requesting one. By using our platform, you agree to the terms stated below.

 

 

1. General Policy

Refunds apply only to services booked and paid for through the Blumzy platform. Payments made outside the platform or through unofficial channels are not eligible for refunds.

 

 

2. Eligibility for Refund

You may be eligible for a refund in the following situations:

  • Service Not Delivered: The designer failed to deliver the service on the agreed date/time without valid communication or rescheduling.

  • Cancellation by Designer: The designer cancels the booking before the scheduled appointment.

  • Unresponsive Designer: The designer does not respond to the client’s messages or booking confirmation within a reasonable timeframe, resulting in a failed appointment.

  • Technical Error: A technical error on the platform caused an incorrect or duplicate payment.

 

 

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • The client cancels the booking after the cancellation window has closed.

  • Minor dissatisfaction with the designer’s style, communication, or output if the service was delivered.

  • The client chooses to stop the project mid-way after partial delivery.

  • Refund request is made in less than 10 hours before the scheduled time of designer.

  • Payments made outside the platform or via unofficial methods.

 

 

4. How to Request a Refund

To request a refund:

  • Email contact@blumzy.com from your registered email ID.

  • Include:

    • Your Booking ID

    • The reason for the refund

    • Any supporting evidence (e.g., chat logs, screenshots)

Our team will review your request and respond within 5–7 business days.

 

 

5. Refund Processing Time

If your refund is approved, it will be processed to your original payment method within 7–10 business days, depending on your bank or payment gateway.

 

 

6. Disputes & Escalation

If you disagree with our refund decision, you may escalate the issue by replying to the support email thread. A senior member of our team will conduct a final review.

 

 

7. Changes to This Policy

Blumzy may modify this Refund Policy at any time. When changes are made, the “Last Updated” date at the top will be revised. Continued use of the platform indicates your acceptance of the updated policy.

 

 

8. Contact Us

If you have questions or concerns regarding this Refund Policy, contact us at:

📧 contact@blumzy.com